Products and Services Offered Through This Provider

Enterprise collaboration and member engagement.

About Vidyo

Vidyo visually connects the world through embedding the highest quality, most scalable, interactive video communications into the broadest and most innovative applications, workflows and IoT devices. By delivering the best infrastructure and highest resolution, Vidyo’s performance is unmatched in mobile and at scale.

Using Vidyo, credit unions can tailor unique video communications tools to their specific needs. Vidyo’s extensive, highly-flexible APIs allow fast and easy integration into both front and back-end systems and queuing platforms. In the credit union industry, Vidyo has become a popular tool for improving face-to-face communications and offering new and valuable services to members, such as video banking and remote consultations.

How do credit unions benefit from this strategic alliance?

Vidyo helps connect and improve collaboration for disparate teams regardless of physical location.

Consultative Selling: In a world ruled by the consumer experience, financial institutions are finding that video can fulfill the strategic mission of enabling quality face-to-face interactions. VidyoEngage provides a personal touch to the contact center that will elevate member service representative interactions. With communications and understanding improved through the use of video, member service representatives can resolve issues quicker, increase net promoter score and effectively meet other KPIs.

In-Branch Banking: Video brings concierge services for sales transactions. In addition to providing advice, seeing a live person improves the interaction by enabling trust, emotion, and engagement.

Why this provider over another?

Reliable Performance: Vidyo sustains high quality conferences over links with variable bandwidth such as wireless and the public internet. Using dynamic network adaptation, the video is continuously optimized to deliver the best quality possible at any given moment.

Highest Quality: Clear communication requires crystal clear video. With support for Ultra HD 4K resolution, you can share content without losing detail and see participants on multi-party video conferences in full HD resolution. Vidyo delivers industry leading video conferencing resolution.

Multiparty Video Conferencing: Vidyo’s routing core directs an optimized video stream to each video conference participant. This remarkably effective and efficient architecture, patented by Vidyo, conserves bandwidth and ensures an optimal experience for everyone.

Secure Communication: Your conversations will always remain confidential with industry standard encryption and software that has been hardened inside and out. Vidyo is trusted by the most security conscious industries including healthcare, financial services, and the military.

Extreme Scalability: Vidyo provides video conferencing infrastructure that scales as your needs grow. Vidyo’s software based video routing architecture is exceedingly efficient. With the ability to scale from the smallest to the largest enterprises without sacrificing quality or reliability.

Ready to get started?

  • For more information, contact Brenda Halverson, CUNA Strategic Services alliance manager, at 800-356-9655, ext. 4110, or

More information about Vidyo products and solutions

Enterprise Collaboration: Communication across a multitude of branches can prove to be difficult for credit unions. Keeping employees engaged and productive is a huge challenge. Most industry experts believe the key to increasing employee engagement lies in connecting employees to their co-workers and fostering productive interactions. Vidyo provides a means for credit unions to bring branches together for a more engaged, better educated employee base. Executive communications, distance learning, and product management are all made more efficient using Vidyo for Enterprise Collaboration.

Member Engagement: Vidyo brings the element of human interaction to credit unions online business and in-branch solutions, helping improve member satisfaction and brand loyalty. By allowing members the ability to visually interact over Vidyo, credit unions can help increase first call resolution, improve cross- selling opportunities, and guide the member in the decision-making process all through live video chat member support.

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