Popi/o’s multi-channel video banking collaboration features include: HD Video Chat, Meetings, Document Collection, Document Review, e-Signing, Video Check Deposit, Workflows, Dynamic Call Routing, Video Recording, Emotional Recognition, and more.

What can staff and members accomplish through POPi/o?

Through POPi/o’s web-based support platform your staff can define the workflows that support products and services within the video banking channel. There are no restrictions on the number of workflows or what can be accomplished while in a video chat. Here are a few of the products and services our clients offer through video:

  • New account opening and funding
  • Consumer Loans
  • Auto Loans
  • Wire fraud prevention
  • General account servicing
  • Mortgage education and application processes
  • Branch-based actions (Change of address & others)
  • Maintain service to relocated members
  • Bilingual support in branches
  • Centralized lending teams
  • Cross-selling & upselling
What will you offer through your video banking channel?
Technical Aspects
  • Cloud-hosted and quickly deployed
  • SOC II Type II Compliant
  • HTTPS & TLS 1.2
  • 256-bit Encryption of Video

Integrations available:

  • Mobile Software Development Kit (SDK) for mobile app providers
  • Web SDK – 6 lines of code can put experts directly into your website
  • SSO API (Single Sign-On) · Call Center ACD API
  • Document Archival
  • Topaz Signature Pad Compatible
  • Document Scanning Service