Caution: Lane Changes Ahead for Branches

Originally recorded on October 25, 2012, 54 minutes

A recorded webinar brought to you by CUNA Strategic Services and Diebold.

Shifts in member behavior, plus economic pressures driven by low interest rates and rising operating expenses are causing traditional branches to lose profitability. How are branches to survive?

Your credit union’s ability to see the lane shifts far enough in advance will allow you to be flexible and improve efficiencies to enhance the member experience and enable profitability.

In this session, you will learn:

  • The economic impacts to profitability
  • How and why consumer behaviors have changed
  • How to build a multi-channel member engagement strategy
  • How to successfully deploy technology to improve the bottom line 

Speaker: Raja Bose, senior director, branch transformation solutions, is responsible for leading Diebold’s efforts in helping financial institutions redefine the role of branches. Raja has expertise in developing emerging capabilities across retail distribution channels including branch, ATM, online, and mobile. He offers strategies to drive branch efficiency, improve the member experience, mitigate risks, and improve sales effectiveness. Raja has more than 18 years of experience as a management consultant, technology executive, and internal bank strategist.

If you have questions, please contact Tom Lybeck, CUNA Strategic Services Alliance Manager at 800-356-9655, ext. 4109.

Download the presentation slides.

Click Here to download Webcast