Informed Banker - Reducing Friction in Member Experiences

Date:April 18, 2019
Time:1:00 pm Central
(2:00 pm Eastern, 1:00 pm Central, 12:00 pm Mountain, 11:00 am Pacific)

Attend a FREE webcast brought to you by CUNA Strategic Services and Harland Clarke.

Advancements in technology and changes in consumer expectations have prompted many a retailer, including more than a few financial institutions, to redouble their efforts toward improving the customer experience. Customers compare their financial institution experience to all the unrelated, best-in-class service providers they interact with on a regular basis. When a customer expects an Amazon-like experience, even the slightest perception of friction with the credit union can have a dramatic impact on the relationship. This session showcases how financial institutions are identifying sources of friction and identifying methods to reduce it.

The Informed Banker: A Harland Clarke Speaker Series  
Keeping up with hot topics in community banking is a critical part of your job. It can also be time-consuming. To help you zero in on what you need to know now, Harland Clarke is hosting an ongoing series of free 30-minute sessions featuring industry experts.      

The Informed Banker speaker series is one more way Harland Clarke helps you grow your business.

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Presenters: Alix Patterson, Partner, Callahan & Associates, Inc.