Credit Union's Video Banking Agents Provide Personalized, Efficient Member Service

Published on February 13, 2017

A free case study from CUNA Strategic Services and Vidyo.

In this case study, you'll learn how BluCurrent Credit Union deployed the Vidyo solution to provide its members with video-enabled banking
agents who can personally and efficiently help them with non-teller banking needs.

Highlights include:

  • Centralized video-enabled banking agents make the banking experience efficient, personal, and professional for members.
  • Cross sales of banking products via video-enabled banking have increased by 20%
  • Members who have used the system rate it 4.5 out of a possible 5, and 93% say that they would recommend it to someone else.

For more information, contact Brenda Halverson, CUNA Strategic Services alliance manager, at 800-356-9655, ext. 4110 or bhalverson@cuna.com.

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